If you have other burning questions we weren’t able to address here, feel free to email.
Visit our official website at www.prisygonatural.com, select your preferred skincare products, add them to your cart and complete the checkout process.
Yes. You can add several skincare products to your cart and pay for them together as one order.
Please follow the instructions shown during checkout. Ensure that your name, telephone number and delivery details are entered correctly.
Please provide:
- Your full name
- Your delivery location or address
- An active calling number
- Your payment confirmation, where required
Accurate information helps us process and deliver your order without unnecessary delays.
For secure and properly documented orders, please place your order through our official website:Â www.prisygonatural.com
Contact our customer service team immediately if you need to change your order. Changes may not be possible once the order has been confirmed, packaged or dispatched.
Please contact customer service as soon as possible. Cancellation requests must be reviewed before the order is packaged or dispatched.
PrisyGoNatural operates primarily as an online skincare store in Ghana. Customers can order through our official website and have their products delivered.
We accept:
- Mobile Money
- Debit or credit card payments
Available payment instructions will be shown during checkout.
Yes. All Ghana orders must be paid for and confirmed before they are processed for delivery.
Our only official Ghana Mobile Money number is:
0530514271
The registered account name may appear as:
- Prisy Organic Skincare Ltd
Always verify the number and account name before confirming payment.
No. Do not send payment to any other Ghana Mobile Money number claiming to represent Prisy Organic Skincare.
Our only official Ghana Mobile Money number is 0530514271.
Yes. You can pay with a debit or credit card using the card-payment option provided during checkout on our official website.
Your order will be processed after your payment has been successfully received and confirmed. Keep your payment receipt or confirmation message until your order has been delivered.
No. Delivery charges are separate from the prices of the products. The delivery fee depends on your location and is normally paid directly to the delivery rider or applicable delivery service.
No. We will never ask you to disclose your:
- Mobile Money PIN
- Bank PIN
- Card PIN
- Password
- One-time password
- Complete card security details
Never share this information with anyone claiming to represent Prisy Organic Skincare.
Delivery is usually completed within 24 to 48 hours after your order and payment have been confirmed.
Yes. Weekend deliveries may occasionally experience delays because of the increased volume of orders.
Yes. For deliveries within Accra, the assigned delivery rider will contact you directly using the telephone number provided with your order.
Yes. Orders outside Accra may be sent through available transport or delivery services, including VIP, OA or a trusted bus driver, depending on the destination.
Yes. The delivery rider or transport representative may call you before completing the delivery. Please provide an active calling number and keep your phone available after placing your order.
Incorrect information may delay or prevent delivery. Contact customer service immediately if you notice an error in your order details.
Please contact our customer service team with your name, calling number and order details so that the delivery can be checked.
Yes. However, the person must be available at the agreed delivery location and able to identify the order correctly.
Please return the rider's call as soon as possible. A missed delivery may cause a delay or result in an additional delivery charge if another delivery attempt is required.
Yes. Products purchased through our official website and approved sales channels are genuine Prisy Organic Skincare products.
Yes. Prisy Organic Skincare products are available in Ghana and can be ordered through www.prisygonatural.com
Order only through our official website and approved sales channels. Do not send money to unverified telephone numbers or individuals claiming to represent Prisy Organic Skincare.
Our skincare and body-care collection includes:
- Skincare sets and combinations
- Face washes and cleansers
- Face toners
- Face creams
- Face serums
- Body lotions
- Face and body oils
- Face and body scrubs
- Bar soaps
- Paste and black soaps
- Stretch-mark products
- Dark-knuckle products
- Herbal teas
Product availability may change, so please check the website for current options.
Yes. Our skincare sets and combinations include:
- Snow White Set
- Half Cast Set
- Caramel Set
- Facial Treatment Set
- Stretch Marks Combo
- Dark Knuckle Set
Each set is designed for a particular skincare goal. Read the individual product description before ordering.
Yes. Many of our face and body products can be purchased individually. Visit the relevant product category on our website to see the available sizes and prices.
Consider your skin type, skin concern and desired result when selecting a product. Read the product description and usage instructions carefully before ordering.
If you are uncertain, contact our customer service team for guidance.
Our product collection includes options for concerns such as:
- Dry or dehydrated skin
- Acne-prone skin
- Dark spots
- Uneven-looking skin tone
- Dull-looking skin
- Signs of ageing
- Stretch marks
- Dark knuckles
- General face and body care
Choose products specifically designed for your skincare concern.
Visit www.prisygonatural.com for current Ghana prices, product sizes and availability.
Some customers begin to notice results within approximately two weeks, while others may take longer.
Results vary depending on the product selected, the condition being addressed, skin type, consistency of use and individual response. We cannot guarantee the same result or exact timeframe for everyone.
No skincare product can guarantee identical results for every customer. Results depend on factors such as correct product selection, consistent use, skin type, lifestyle and the condition being addressed.
Usage directions are provided on the product packaging, product page or separately where applicable. Always follow the instructions for the specific product you purchased.
No. Some products are intended only for the body or a specific area. Do not apply a product to your face unless its usage instructions clearly state that it is suitable for facial use.
Products supplied as part of the same recommended skincare set can be used according to their instructions.
Avoid combining several strong, exfoliating or active products without appropriate guidance, as this may irritate your skin.
Yes. We recommend testing a small amount of any new skincare product on a limited area before applying it more widely, especially if you have sensitive skin or a history of reactions.
Stop using the product and rinse the affected area. If the irritation is severe, persistent or accompanied by swelling, seek advice from a qualified healthcare professional.
Pregnant or breastfeeding customers should review the ingredient list and consult a qualified healthcare professional before using herbal teas, active skincare treatments or body-enhancement products.
Do not use a product on a child unless it is specifically labelled as suitable for the child's age group. Keep all skincare products out of the reach of children.
Keep products properly closed and store them in a cool, dry place away from excessive heat, moisture and direct sunlight.
No. Always check the expiry date or recommended period after opening. Discontinue use if the product has expired or develops an unusual change in colour, smell or texture.
Contact customer service promptly with your order details and clear photographs of the product received. Keep the product and its original packaging until the issue has been reviewed.
Take clear photographs or a video of the package and damaged product immediately after opening it. Contact customer service promptly and keep all the original packaging for assessment.
Contact customer service with your order details and information about the missing item. Keep the package and the products received until the matter has been reviewed.
For hygiene and safety reasons, opened or used personal-care products may not qualify for return or exchange. Contact customer service before returning any item so that your request can be assessed.
No. Contact customer service first and wait for the appropriate instructions before returning any product.
Use the contact options provided on our official website:Â www.prisygonatural.com
Always confirm that you are communicating through an official Prisy channel.
Do not send money or share personal information immediately. Verify the person or payment details through our official website before proceeding.
Our official Ghana shopping website is:
www.prisygonatural.com
Check the website address carefully before entering your order or payment information.