1. Introduction

PrisyGoNatural (“Prisy”, “we”, “us” or “our”) operates the website www.prisygonatural.com and sells skincare, body-care and herbal tea products to customers in Ghana.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights available to you. By placing an order or using our website, you agree to the practices described in this policy.

2. Information We Collect

Information you give us

When you place an order, contact customer service, or otherwise interact with us, we may collect:

• Your full name
• Your telephone number
• Your delivery address or delivery location
• Details of the products you order
• Payment confirmation details (such as a Mobile Money reference or card payment confirmation)
• Any messages, questions or complaints you send to our customer service team

Information collected automatically

When you visit our website, our hosting and analytics tools may automatically collect limited technical information, such as your IP address, browser type, device type, and pages viewed. This information helps us keep the website secure and understand how it is used.

3. How We Use Your Information

We use the information we collect to:

• Process, confirm and fulfil your orders
• Arrange delivery through our riders and delivery partners
• Contact you about your order, including delivery updates or issues
• Respond to your questions, complaints and customer service requests
• Verify payments and prevent fraud or impersonation
• Improve our products, website and customer experience
• Meet our legal and regulatory obligations

4. How We Share Your Information

We do not sell your personal information. We only share it where necessary to run our business, including with:

• Delivery riders and transport partners (such as VIP, OA or other trusted carriers), who receive your name, telephone number and delivery address so they can complete delivery
• Payment providers and mobile network operators, to verify and process Mobile Money or card payments
• Service providers who support our website, hosting or customer communications
• Regulators or law-enforcement authorities, where required by law

We require the partners we work with to handle your information responsibly and only for the purpose of completing your order.

5. Payment Information & Security

We accept payment through Mobile Money and debit or credit card, using the payment options shown at checkout.

We will never ask you to disclose your Mobile Money PIN, bank PIN, card PIN, password, one-time password or complete card security details. Do not share this information with anyone, including individuals claiming to represent Prisy.

We do not store your complete card details or Mobile Money PIN on our systems. Payments are verified through the official channels shown during checkout.

6. Cookies & Website Data

Our website may use cookies or similar technologies to keep the site working correctly, remember your cart, and understand how visitors use the site. You can usually adjust your browser settings to limit or block cookies, though this may affect how parts of the website function.

7. Data Retention

We keep your personal information for as long as necessary to fulfil the purposes described in this policy, including processing your order, handling any returns or complaints, and meeting our legal, accounting or reporting obligations. When information is no longer needed, we take reasonable steps to delete or anonymise it.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse or unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under Ghana’s Data Protection Act, 2012 (Act 843), you have rights in relation to your personal information, including the right to:

• Ask us what personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information, where applicable
• Object to certain uses of your personal information

To exercise any of these rights, please contact us through our official website, www.prisygonatural.com. We may need to verify your identity before responding to your request.

10. Children’s Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Third-Party Links

Our website may contain links to third-party sites, such as payment providers or social media pages. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our official website: www.prisygonatural.com.

Always confirm that you are communicating through an official Prisy channel before sharing any personal or payment information.